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Privacy Policy

Château de La Mercerie online store accessible at chateaudelamercerie.fr, an association based in Magnac-Lès-Gardes, processes personal data obtained from the user in order to meet and confirm the conditions of use as well as to process orders and deliveries and to ensure the necessary communication during the period required by law.

General provisions

1. The controller of personal data, in accordance with the GDPR (hereinafter referred to as the "Regulation") is the association of the château de La Mercerie, identification number 523 906 097, based in Magnac-Lès-Gardes (hereinafter referred to as the "Controller");

2. The contact details of the controller are: email address: chateaudelamercerie@gmail.com, tel. number: +337 89 63 03 57;

3. "Personal data" means any information relating to an identified or identifiable natural person.

The source of personal data

1. The controller processes personal data after obtaining the customer's consent. Personal data are collected when concluding the purchase contract and when executing the order placed on the chateaudelamercerie.fr boutique website;

2. The controller only processes contact details and information that can identify the customer that are necessary for the execution of the purchase contract;

3. The controller processes personal data for accounting and delivery purposes and to enable necessary communication between the contracting parties for the period required by law. Personal data will not be made public or transmitted abroad.

The purpose of data processing

The data controller processes personal data for the following purposes: 


1. Registration on the chateaudelamercerie.fr website in accordance with Chapter IV, Section 2 of the GDPR; 

2. Execution of the order created by the customer (name, first name, postal address, email address, telephone number); 

3. In order to comply with the laws and regulations arising from the contractual relationship between the data controller and the customer; 4. Personal data is necessary for the execution of the purchase contract. The contract cannot be executed without personal data.

The duration of storage of personal data

1. The controller shall store personal data only for the period necessary to comply with the rights and obligations arising from the contractual relationship between the controller and the client. The data shall be stored for 3 years from the conclusion of the contract; 

2. The controller shall be obliged to erase personal data after the expiry of the retention periods provided for by law.

Recipient and processor of personal data

Any third party that processes the customer's personal data on behalf of the controller becomes the data processor. The services of the processor are essential for the execution of the purchase contract and the processing of the order placed by the customer on behalf of the controller.

Processors of the controller are: 

  • Webnode AG (e-commerce solution); 
  • Transport company; 
  • Google Analytics (analysis tool for your website);

Customer rights

In accordance with the Regulation, the customer has the following rights: 

1. right of access to data; 

2. right to rectify data; 

3. right to erasure of data; 

4. right to object to data processing; 

5. right to data portability; 

6. right to withdraw consent to data processing by sending us an email to the following address: chateaudelamercerie16@gmail.com; 

7. right to lodge a complaint with the supervisory authority in the event of an alleged violation of the Regulation.

Security of personal data

1. The data controller declares that it has implemented all the technical and organizational measures necessary to ensure that the use of personal data respects the privacy of the persons concerned; 

2. The data controller has implemented all the technical measures necessary to guarantee the security of the data it has collected, in particular securing access to its computer with a password, using antivirus software and carrying out periodic maintenance of the computer.

Final provisions

1. By placing an order on the chateaudelamercerie.fr website, the customer acknowledges having read and fully accepts the conditions relating to the protection of personal data; 

2. The customer accepts all of these conditions by checking the corresponding box located on the order form; 

3. The data controller reserves the right to update and modify these conditions at any time and without notice. The latest version of these conditions will be published on its website. These rules will come into force on 05/03/25